General terms and conditions for distance selling and on-line sales to private individuals

These General Terms and Conditions apply exclusively to the distance selling performed by GASTON MERCIER DÉVELOPPEMENT of equipment for horses and horse riders, as well as associated items such as ergonomic seats, leather care articles, second hand equipment. These terms and conditions shall apply to the exclusion of any other conditions, and specifically those applicable to in-store sales.

Article 1 - Price

1.1 - The prices of our goods are given in euros and are inclusive of taxes (applicable VAT and other taxes) for articles dispatched to European Union destinations, not including the purchaser’s share of preparation, packaging and shipping costs. (see Delivery times and cost). When making purchases on our online sales site, it is important to take into account the VAT (Value Added Tax) rate applicable according to the country of delivery. The VAT rate varies from one country to another, and its application depends on the regulations in force in the country to which the products will be delivered. Our platform automatically calculates the VAT rate corresponding to the destination country of your order once you have logged into your customer area or entered the order address.

1.2 – For any item shipped to a destination outside the European Union and French Overseas Territories and Departments, prices shall be computed automatically on the invoice, before tax. Purchasers may be required to pay customs duties or other local taxes or import dues. GASTON MERCIER DÉVELOPPEMENT cannot be held responsible for these duties and amounts. As purchaser, you are responsible for these requirements in entirety, whether in terms of declarations or payments made to the authorities and/or competent bodies in your country. We advise you to seek information about the relevant requirements from the authorities in your locality.
1.3 - GASTON MERCIER DÉVELOPPEMENT reserves the right to alter its prices at any time. Nonetheless, items shall be invoiced on the basis of prices applicable at the time your order was placed. Please regularly refer to the applicable price list published on the Website from the « Ordering » page.
1.4 – All items remain the property of GASTON MERCIER DÉVELOPPEMENT until full paid.


Article 2 - Orders

2.1 – On Internet: our on-line sales site (in this case alone, shipping costs are computed automatically in advance).
2.2 – By means of an order form (saddles and accessories) that may be downloaded via the Web site
2.4 - By email:
2.5 – By telephone: +33 (0) 565 476 098 from Monday to Friday from 9:00 a.m. to 12 :00 noon and from 1:00 p.m. to 6:00 p.m.
2.6 - By Fax: +33 (0)565 476 671

For these 5 ordering methods, the order is validated once shipping costs have been calculated) (see article 5.4) or directly on the on-line sales site:

The contractual information is presented in French and English and is confirmed in writing once again at the latest when your order is validated (i.e. upon receipt of the down payment or when full payment collected at delivery).


Article 3 – Validation

You declare having taken note of these General Terms and Conditions of Sale prior to placing your order. Confirming your order implies acceptance of these General Terms and Conditions.

Unless otherwise proven, the data recorded by GASTON MERCIER DÉVELOPPEMENT afford proof of the entirety of the transactions entered between GASTON MERCIER DÉVELOPPEMENT and its customers.


Article 4 – Availability

Items continue to be on offer for as long as they are visible on the Website subject to being in stock, with the exception of the special offers identified as such on the Website. In the event of an item being unavailable after you have taken out your order, we would inform you thereof by email or telephone, and of the additional delay. At your request, the order can be automatically cancelled with no charge to you. 


Article 5 – Delivery

5.1  - General information
Items are delivered to the delivery address you are asked to specify on the order form. The deadline for delivery is as follows:
In addition to transportation time (5 days maximum for items in stock).
The time required for preparation and forwarding.
When you order several items at once and their delivery dates differ, the delivery date for the order is based on the most distant date. GASTON MERCIER DÉVELOPPEMENT however reserves the right to divide the consignment into several separate deliveries. The preparation and forwarding charge will appear on the invoice of only one delivery. In the event of delayed dispatch, an email is sent to you informing you of the possible impact on the deadline for delivery that might have been agreed with you. In the case of delayed delivery, we send you an email suggesting a new delivery date. In any case, in compliance with legal provisions, if the delay in delivery is in excess of 7 days, you are entitled to cancel your order within 60 working days. If you do so and receive the item nonetheless in spite of having cancelled the order, we will proceed to refunding you the price of the article/articles and the cost of returning it/them upon receiving the complete article or articles in its/their original state. We also suggest you contact the Customer Service for any question or if you encounter a problem. In the case of payment by bank card and separate deliveries, only the price of the dispatched articles is charged.
When payment is by cheque, the order is dispatched when we receive the cheque.
5.2  - Reservations
If you have any reservations about the article delivered (for instance, damaged packaging, open package, etc.) you must notify the forwarding agent and GASTON MERCIER DÉVELOPPEMENT. In accordance with article 9 below, you may benefit from the provisions relating to exchanging the goods and to refunds as set out in that article.
5.3  - Forwarding agents
For goods sent to destinations in France, transportation is undertaken by CHRONOPOST or DPD
For goods sent to the European Union, most packages are carried by DPD.
5.4  – Transportation charges
Transportation charges for your package will be invoiced as a lump sump combining preparation cost for your order plus transportation. The following schedule applies based on destination and weight of items ordered:

Chronopost (France)

Area / Weigh 0kg à 1kg 1kg à 2kg 2kg à 3kg 3kg à 4kg 4kg à 5kg 5kg à 6kg 6kg à 7kg 7kg à 8kg 8kg à 9kg 9kg à 10kg
France 12,06€ TTC 12,78€ TTC 13,50€ TTC 14,22€ TTC 14,94€ TTC 15,66€ TTC 16,38€ TTC 17,10€ TTC 17,82€ TTC 18,54€ TTC

Exapaq (U.E)

Area / Weigh 0kg à 1kg 1kg à 2kg 2kg à 3kg 3kg à 4kg 4kg à 5kg 5kg à 8kg 8kg à 10kg 10kg à 15kg 15kg à 20kg 20kg à 25kg 25kg à 30kg
EUROPE Zone 1 14 € TTC 15€ TTC 15€ TTC 16€ TTC 17€ TTC 19 € TTC 20 € TTC 23 € TTC 27 € TTC 30 € TTC 35 € TTC
EUROPE Zone 2 29€ TTC 30€ TTC 31€ TTC 32 € TTC 33€ TTC 35€ TTC 38 € TTC 40 € TTC 44 € TTC 47 € TTC 49 € TTC

* Area 1: Netherlands, Portugal, Luxemburg, United Kingdom, Italy, Belgium, Germany, Spain

* Area 2: Poland, Romania, Jersey, Bulgaria, Denmark, Finland

5.4.1 – Delivery to in-store pickup
With Chrono Relais, parcels can be delivered to an in-store pickup. There is a dense, optimised network of 4500 pickup points in France with long opening hours. These pickup points are selected using stringent criteria and the parcels are tracked until they reach their delivery location where they are kept for 7 days for customers to pick them up.
5.4.2 – Home delivery
Parcels are delivered directly to consignee at the address provided on your order form. The consignee can be informed of progress at each transit stage. This delivery option is available only in continental France.


Article 6 - Payment

6.1 – Payment options
Purchases can be paid for:
- Either by credit cards: CB, Visa, MasterCard
- Or by bank transfer -  Bank data: Bank code 10268 - Branch code 04590 - Account number 11932100200 - RIB key 24 - Bank domicile: MILLAU - Account name: SARL GASTON MERCIER DÉVELOPPEMENT - Le Mas de Vinaigre 12780 Saint-Léons
- Or by cheque : Payment by cheque is subject to the condition that it is issued by a bank domiciled in continental France or Monaco. The cheque is cashed in upon delivery.
To enable GASTON MERCIER DÉVELOPPEMENT to expedite handling of your order, cheque should be sent to GASTON MERCIER DÉVELOPPEMENT Mas de Vinaigre 12780 Saint Léons – FRANCE, written out to the order of SARL GASTON MERCIER DÉVELOPPEMENT.


Article 7 – 14-day money back guarantee - Right of withdrawal

7.1 – Right of withdrawal
In accordance with regulations in force, you have 14 days as of the date you receive your items to avail yourself of your right of withdrawal with GASTON MERCIER DÉVELOPPEMENT without any requirement to provide justification or pay any penalty.
If you enforce your right to withdraw within the above-mentioned time period, only the price of the item or items purchased and the shipping costs will be refunded, while costs of returning the goods shall be borne by you.
Goods must be returned in their original state complete with packaging, accessories, manual, etc., allowing them to be remarketed as new, along with a copy of the sales invoice for optimised management.
7.2  - Return address : Gaston Mercier Développement - Mas de Vinaigre - 12780 Saint-Léons - France


Article 8 – Conformity of goods

We undertake to refund or exchange any items that are patently defective, damaged or spoiled, together with those that do not match your order. In this case, we would be grateful if you could provide a detailed written account and send back the items in question. GASTON MERCIER DÉVELOPPEMENT will proceed to either refunding or exchanging the relevant goods at your discretion. Outgoing shipping costs will be refunded to you on the basis of the amount invoiced and the return shipping costs will be refunded provided supporting documents are produced. In any case, you benefit from the statutory conformity and latent defects warranties, in compliance with legal provisions in force.
The stipulations set out in this article do not prevent you from availing yourself of the right of withdrawal set out in article 7.


Article 9 - Refunds

Refunds for goods described in articles 7 and 8 above shall take place at the earliest opportunity and at the latest within 30 days of the date on which you availed yourself of the relevant right. To proceed to refunding, GASTON MERCIER DÉVELOPPEMENT offers to credit the customer’s bank account or send a cheque made out to the order of the customer who placed the order to the invoicing address. The customer has the option of choosing another refunding procedure. It is nonetheless specified that in cases where gift vouchers were used to partially or totally pay for the goods, such vouchers cannot be refunded in cash, by cheque or by bankcard. Refunds for purchases made by means of gift vouchers shall be made in the form of gift vouchers for an amount identical to that paid by these means. No cash with order will be accepted on whatever grounds.


Article 10 – Customer service

For any information or question, please contact our Customer Service :
- Tel. +33 (0) 5 65 47 60 98 from Monday to Friday from 9:00 a.m. to 12:00 and from 1:15 p.m. to 6:00 p.m.
- Fax: +33 (0)
- Email:


Article 11 – Intellectual property

All texts, comments, works, illustrations and images appearing on GASTON MERCIER DÉVELOPPEMENT’s website are strictly reserved worldwide under copyright law and the laws of intellectual property. As such and in accordance with the provisions of the Code of Intellectual Property, only their private use is allowed, subject to different or more restrictive provisions under the Code of Intellectual Property. Any reproduction or total or partial representation of the GASTON MERCIER DÉVELOPPEMENT website or any or part of its components appearing on the GASTON MERCIER DÉVELOPPEMENT website are strictly prohibited.


Article 12 – Liability

The goods on offer are compliant with French legislation in force. GASTON MERCIER DÉVELOPPEMENT may not be held liable in the event of non-compliance with legislation in the country the goods are delivered to. It is up to the Purchasers to check with their local authorities as to requirements for importation and use of the goods or services they wish to order.
Photographs are published by way of illustration. We urge you to refer to the detailed description of each article to learn about its specific features; in you have queries or would like some additional information, please contact us at +33 (0) 5 65 47 60 98. GASTON MERCIER DÉVELOPPEMENT is liable only for the content of the pages it publishes.


Article 13 – Applicable law - Disputes

This contract is governed by the law of France.
The authentic language of this contract is French.
Disputes shall be under the exclusive jurisdiction of the courts of France.


Article 14 – Personal data

Your information and data are needed to handle your order and for our business relations. They may be forwarded to companies that contribute to those relations such as those in charge of management, execution, processing and payment in connection with the performance of GASTON MERCIER DÉVELOPPEMENT services and orders. This information and data are also stored for security purposes in compliance with legal requirements and regulations and to help us improve and tailor the services we offer to you and the information we provide to you.
In accordance with the Privacy Law of January 6, 1978 [Informatique et libertés], you have the right to access your personal data and have that data corrected. To do so it is sufficient to write to us online at Customer Service or send a letter to Gaston Mercier Développement, Mas de Vinaigre, 12780 Saint Léons - France, specifying your surname, name, email address and if possible your customer reference number. In accordance with regulations in force, your request must be signed. You are also required to enclose a photocopy of your identification documents bearing your signature and designate the address to which the answer is to be sent. You will be sent an answer within two months of the request being received.
Depending on the choice of options you make when creating your account, you will receive special offers from our company. If you no longer wish to receive these notifications you can at any moment submit a request to that effect using the link that appears at the bottom of our newsletter.

Our website has been specially designed to take into consideration our customers’ needs. This is one of the reasons we make use of cookies. The purpose of the cookies is to signal your visit to our website. Cookies are therefore used by GASTON MERCIER DÉVELOPPEMENT only for the purpose of improving the service tailored to your needs.

GASTON MERCIER DÉVELOPPEMENT has signed the professional code of conduct of the Distance Enterprises Federation and has undertaken to abide by the trade’s charter.