GENERAL TERMS AND CONDITIONS OF DISTANCE AND ONLINE SALES TO CONSUMERS
Version applicable from 1 September 2026
These General Terms and Conditions of Sale, hereinafter referred to as the “Terms and Conditions” or “T&Cs”, govern distance sales of products concluded with consumers by SARL GASTON MERCIER DÉVELOPPEMENT, in particular via the website gaston-mercier.com, by telephone, email or order form.
SELLER IDENTIFICATION
SARL GASTON MERCIER DÉVELOPPEMENT
French limited liability company (SARL) with share capital of €15,249
Registered office: Mas de Vinaigre – 393 route du Mas de Vinaigre – 12780 Saint-Léons – France
SIREN: 418 194 668
EORI: FR 418194668
Intra-Community VAT No.: FR81418194668
Telephone: +33 (0)5 65 47 60 98
Email: contact@gaston-mercier.com
Hereinafter referred to as “SARL GASTON MERCIER DÉVELOPPEMENT” or the “Seller”.
The “Customer” means any natural person acting for purposes that fall outside their trade, business, craft, liberal profession or agricultural activity.
ARTICLE 1 – PURPOSE AND SCOPE
These Terms and Conditions apply exclusively to distance sales concluded between SARL GASTON MERCIER DÉVELOPPEMENT and consumers.
They apply in particular to the sale of:
saddles and equipment for horses and riders;
saddlery accessories;
care and maintenance products;
ergonomic seats;
new products available from stock;
second-hand saddles and equipment;
demonstration saddles or products;
products manufactured, adapted or personalised according to the Customer’s specifications.
Sales made directly in a shop or other physical establishment may be subject to separate specific terms and conditions.
These Terms and Conditions shall prevail over any conflicting document, subject to mandatory statutory provisions applicable to consumers.
The version applicable to an order is the version accepted by the Customer when the order is confirmed.
ARTICLE 2 – PRODUCT CHARACTERISTICS
2.1 – Product information
SARL GASTON MERCIER DÉVELOPPEMENT provides the essential characteristics of the products offered for sale so that the Customer can review their main characteristics before placing an order.
The Customer is invited to carefully read the product description and, in the case of a saddle, information relating in particular to its model, characteristics, dimensions, configuration and, where applicable, its condition when it is a second-hand or demonstration product.
Photographs, illustrations and representations are intended to present the products as accurately as possible. Slight differences in colour, appearance or texture, particularly in leather and natural materials, may occur and do not necessarily constitute a lack of conformity.
2.2 – Handcrafted products and natural materials
Certain products are manufactured using traditional craftsmanship and may incorporate natural materials, in particular leather.
Natural variations in grain, shade or texture inherent in such materials shall not, in themselves, constitute a defect, provided that they do not affect the agreed characteristics or the use normally expected of the product.
2.3 – Personalised products
Certain products may be manufactured or adapted on the basis of specific requirements provided by the Customer.
Where these specifications result in a product being made specifically for the Customer or personalised to such an extent that it no longer corresponds to a standard product normally capable of being resold, the product may fall within the exception to the right of withdrawal provided for under Article L.221-28, paragraph 3 of the French Consumer Code.
The personalised nature of the product and the absence of a right of withdrawal must be clearly brought to the Customer’s attention before the order is confirmed.
The mere fact that a product is commercially described as “made-to-measure”, “personalised” or “made to order” is not, in itself, sufficient to exclude the right of withdrawal. The exclusion applies only where the statutory conditions are actually met.
ARTICLE 3 – PERSONALISED SADDLES AND INFORMATION PROVIDED BY THE CUSTOMER
Where a saddle or item of equipment is manufactured or adapted according to specific information provided by the Customer, the Customer undertakes to provide accurate, complete and up-to-date information.
Where necessary, such information may include characteristics required to determine the requested configuration.
The order form, quotation, order summary or configuration sheet shall identify the specifications selected.
The Customer must carefully check this information before confirming the order.
An error resulting exclusively from incorrect information provided by the Customer cannot be treated as a lack of conformity attributable to the Seller, without prejudice to any statutory duty to advise or provide information incumbent upon SARL GASTON MERCIER DÉVELOPPEMENT.
Any modification requested after confirmation of a personalised order may be subject to a feasibility assessment, an additional lead time and, where applicable, an additional charge subject to the Customer’s prior agreement.
ARTICLE 4 – SECOND-HAND AND DEMONSTRATION PRODUCTS
Second-hand or demonstration products are identified as such before the order is placed.
Their product description or order form shall specify, insofar as possible, their general condition and any known specific characteristics likely to influence the purchasing decision, including signs of use, wear, previous repairs, cosmetic defects or particular features.
The Customer acknowledges having been informed of the characteristics expressly stated before making the purchase.
A second-hand or demonstration product sold at a distance benefits from the right of withdrawal where that right applies. The mere fact that a product is second-hand or has been used for demonstration purposes does not remove the right of withdrawal.
Second-hand products also benefit from the statutory legal guarantee of conformity under the conditions provided for by applicable regulations.
ARTICLE 5 – TRIALS, LOANS AND TEMPORARY PROVISION OF SADDLES
Where a saddle or item of equipment is provided to the Customer solely for the purposes of a trial, loan or temporary use, this transaction does not constitute a sale unless an order carrying an express obligation to pay has been confirmed.
The terms governing the trial or loan may be set out in a separate contractual document specifying, in particular, the duration of the trial, conditions of use, liability relating to the equipment provided and return arrangements.
A request for a trial shall not be treated as a firm order unless the Customer has expressly accepted an obligation to purchase.
ARTICLE 6 – PRICES
6.1 – Applicable prices
Prices are stated in euros.
For deliveries subject to VAT within the European Union, prices are displayed inclusive of all applicable taxes, based on the VAT rate applicable to the transaction and the country of destination, in accordance with the regulations in force.
The final price inclusive of all applicable taxes is presented to the Customer before the order is confirmed.
Delivery, preparation or any other applicable charges are stated separately before final confirmation of the order.
6.2 – Price changes
SARL GASTON MERCIER DÉVELOPPEMENT may change its prices at any time.
However, products shall be invoiced at the price applicable when the order is finally confirmed, subject to any obvious pricing error.
6.3 – Deliveries outside the European Union and territories subject to a special tax regime
For deliveries outside the tax territory of the European Union or to territories subject to a special tax regime, the order may be invoiced exclusive of tax where permitted by applicable regulations.
Customs duties, import taxes, local taxes or other charges may be payable in the destination country or territory.
Unless otherwise required by mandatory provisions, such amounts are not collected by SARL GASTON MERCIER DÉVELOPPEMENT and remain payable by the Customer.
The Customer is responsible for obtaining information from the competent authorities in the country of destination.
ARTICLE 7 – ORDERS
7.1 – Methods of ordering
Orders may in particular be placed:
via the gaston-mercier.com website;
using an order form;
by email;
by telephone;
by post.
Where the order is not finalised directly on the website, the Customer shall receive the necessary contractual information and the total amount of the order before becoming finally bound.
7.2 – Orders placed on the website
Before confirming the order, the Customer may review its details and total price and correct any errors.
Final confirmation of the order entails an obligation to pay.
The function used to finally confirm an online order must display the wording “Order with obligation to pay” or any equivalent wording that is equally unambiguous.
7.3 – Acceptance of the Terms and Conditions
Before confirming the order, the Customer acknowledges having read and accepted these Terms and Conditions.
Confirmation of the order constitutes acceptance of the version of the Terms and Conditions applicable on that date.
7.4 – Order confirmation
Following confirmation, the Customer shall receive confirmation on a durable medium, in particular by email.
This confirmation shall include the main contractual information relating to the order.
SARL GASTON MERCIER DÉVELOPPEMENT reserves the right to refuse or cancel an order on legitimate grounds, in particular in the event of suspected fraud, an unresolved previous payment incident, an obvious error or an objective inability to fulfil the order.
ARTICLE 8 – AVAILABILITY AND MANUFACTURING
Offers relating to products held in stock are valid subject to availability.
Where a product becomes unavailable after the order has been placed, SARL GASTON MERCIER DÉVELOPPEMENT shall inform the Customer as soon as possible and advise them of the available options.
The Customer may, in particular, accept a new delivery time, choose an alternative product where such an option is offered, or request cancellation of the order where legally entitled to do so.
For made-to-order or personalised products, the manufacturing or delivery time communicated to the Customer takes into account the time required to produce the product.
The applicable delivery date or delivery period shall be communicated before the contract is concluded or agreed with the Customer.
ARTICLE 9 – PAYMENT
9.1 – Payment methods
Depending on the options offered when the order is placed, payment may in particular be made:
by bank card via the secure Monetico Online payment solution provided by CIC;
by bank card via the secure Stripe payment solution;
by bank transfer;
by cheque where this payment method is accepted;
through an instalment or deferred payment solution offered by Alma.
The payment methods actually available are indicated to the Customer before the order is confirmed.
SARL GASTON MERCIER DÉVELOPPEMENT reserves the right to change the payment methods offered, without affecting orders already confirmed.
9.2 – Payment by bank card – Monetico Online / CIC
SARL GASTON MERCIER DÉVELOPPEMENT offers payment by bank card using Monetico Online, the secure payment solution provided by CIC.
The banking information required to process the payment is handled within the payment provider’s secure environment.
The Monetico Online solution complies with the PCI DSS standard and incorporates 3D Secure authentication.
SARL GASTON MERCIER DÉVELOPPEMENT does not have access to the Customer’s full bank card number and does not store such data on its own servers.
Strong Customer Authentication may be required in accordance with the regulations applicable to electronic payments.
Payment shall only be regarded as final once the transaction has been approved by the relevant banking institution.
If payment is refused or authentication fails, the order may not be confirmed or may be suspended until the situation is resolved.
9.3 – Payment by bank card – Stripe
Bank card payments made through the website are processed using the secure Stripe payment solution.
The banking data required for payment are processed by the payment service provider in accordance with its own security terms.
SARL GASTON MERCIER DÉVELOPPEMENT does not store full bank card numbers on its own servers.
Strong authentication, including 3D Secure, may be required in accordance with applicable rules.
9.4 – Payment by bank transfer
Where payment by bank transfer is offered, the bank details required to make the payment are communicated to the Customer during the ordering process or in the relevant contractual document.
The order may be prepared or placed into production in accordance with the conditions communicated to the Customer and, where applicable, after the funds have actually been received.
Any charges applied by the Customer’s bank remain payable by the Customer.
IBAN: FR7630003032330002000728938
BIC: SOGEFRPP
Account holder: SARL GASTON MERCIER DEVELOPPEMENT
9.5 – Payment by cheque
Where payment by cheque is accepted, the cheque must be issued in accordance with the conditions communicated to the Customer when the order is placed.
Preparation, manufacture or dispatch of the order may be conditional upon receipt and, where justified, clearance of the cheque.
The payment instructions and the name to which the cheque must be made payable shall be specified when the order is placed.
9.6 – Payment in instalments – Alma
For certain orders, SARL GASTON MERCIER DÉVELOPPEMENT may offer an instalment or deferred payment solution provided by Alma.
This solution is subject to Alma’s acceptance criteria and contractual terms, which are presented to the Customer when this payment method is selected.
Alma alone decides whether to accept or refuse the financing solution offered to the Customer.
If financing is refused, the order may become void unless the Customer selects another payment method accepted by SARL GASTON MERCIER DÉVELOPPEMENT.
Where the sale is validly subject to withdrawal, cancellation or termination resulting in reimbursement of the Customer, the consequences for the Alma financing arrangement shall be handled in accordance with applicable statutory provisions and the contract entered into with Alma.
Any fees or commissions charged by Alma to SARL GASTON MERCIER DÉVELOPPEMENT do not constitute a penalty that may automatically be deducted from the statutory refund due to the Customer where the Customer validly exercises their right of withdrawal.
9.7 – Payment default or incident
SARL GASTON MERCIER DÉVELOPPEMENT may suspend performance of an order in the event of refusal of payment authorisation, a payment incident, reasonable suspicion of fraud, or sums from previous transactions remaining unpaid, in accordance with applicable statutory provisions.
The Customer may be asked to use another payment method or remedy the situation.
9.8 – Retention of title
Products remain the property of SARL GASTON MERCIER DÉVELOPPEMENT until the price has been paid in full.
This retention of title does not affect the statutory rules governing the transfer of risk to the consumer.
ARTICLE 10 – DELIVERY
10.1 – Delivery address
Products are delivered to the address provided by the Customer when placing the order.
The Customer must check that the address provided is accurate and complete.
10.2 – Delivery times
SARL GASTON MERCIER DÉVELOPPEMENT shall deliver the product on the date or within the delivery period communicated to the Customer.
Where no delivery date or period has been indicated or agreed, SARL GASTON MERCIER DÉVELOPPEMENT shall deliver the goods without undue delay and no later than thirty days after the contract is concluded, in accordance with Article L.216-1 of the French Consumer Code.
Manufacturing lead times specific to personalised products shall be communicated to the Customer before the Customer becomes contractually bound.
10.3 – Late delivery
If the agreed date or delivery period is exceeded, the Customer shall benefit from the rights provided for under Articles L.216-1 et seq. of the French Consumer Code.
Where the statutory conditions are met, the Customer may request that SARL GASTON MERCIER DÉVELOPPEMENT complete delivery within an additional reasonable period.
If delivery is not completed within that additional period, the Customer may terminate the contract under the conditions provided by law.
In the cases provided for by applicable regulations, the Customer may terminate the contract immediately where SARL GASTON MERCIER DÉVELOPPEMENT refuses to deliver or where the delivery date constitutes an essential condition of the contract.
10.4 – Split shipments
Where several products included in the same order have different availability periods, SARL GASTON MERCIER DÉVELOPPEMENT may offer or arrange separate shipments where this is compatible with the order and the Customer’s interests.
Any additional charges may not be passed on to the Customer without prior information and agreement.
10.5 – Transfer of risk
Where the carrier is proposed by SARL GASTON MERCIER DÉVELOPPEMENT, the risk of loss or damage is transferred to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product.
Where the Customer chooses their own carrier other than those proposed by SARL GASTON MERCIER DÉVELOPPEMENT, the transfer of risk shall take place in accordance with applicable statutory provisions.
10.6 – Reservations upon delivery
The Customer is advised to inspect the apparent condition of the parcel and the product upon receipt.
If the parcel is clearly damaged, open or shows any anomaly, the Customer is advised to make specific reservations to the carrier and promptly inform SARL GASTON MERCIER DÉVELOPPEMENT.
Failure to make reservations to the carrier does not deprive the consumer of their rights under the statutory guarantees.
ARTICLE 11 – RIGHT OF WITHDRAWAL
11.1 – Principle
Except where a statutory exception applies, the Customer has a period of fourteen days in which to exercise the right of withdrawal without having to give any reason.
For sales of goods, this period begins on the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product.
Where several products forming part of the same order are delivered separately, the statutory rules governing the starting date of the withdrawal period shall apply.
11.2 – Exercising the right of withdrawal
The Customer may exercise the right of withdrawal:
using the form attached to these Terms and Conditions;
by email to contact@gaston-mercier.com;
by post addressed to SARL GASTON MERCIER DÉVELOPPEMENT;
by any other unambiguous statement expressing the Customer’s decision to withdraw;
using the withdrawal functionality available on the website where the contract was concluded through the online interface.
11.3 – Online withdrawal functionality
For distance contracts concluded using the online interface, the website shall provide the Customer, free of charge, with an easily accessible withdrawal functionality throughout the statutory withdrawal period.
This functionality must allow the Customer to submit their withdrawal statement and receive an acknowledgement of receipt on a durable medium.
It shall be clearly identified, in particular by the words “Withdraw from the contract here” or equivalent wording that is equally unambiguous.
11.4 – Return of the product
After notifying the Seller of the decision to withdraw, the Customer must return the product without undue delay and no later than fourteen days after communicating the decision to withdraw, unless SARL GASTON MERCIER DÉVELOPPEMENT offers to collect the product itself.
Returns must be sent to:
SARL GASTON MERCIER DÉVELOPPEMENT
Mas de Vinaigre
393 route du Mas de Vinaigre
12780 Saint-Léons
France
The Customer is advised to ensure that the product is adequately protected during transport and to return all items and accessories supplied with it.
11.5 – Return costs
Unless SARL GASTON MERCIER DÉVELOPPEMENT expressly offers to bear such costs, or unless otherwise provided by law, the direct cost of returning goods following exercise of the right of withdrawal shall be borne by the Customer.
11.6 – Handling and depreciation of the product
The Customer may handle the product to the extent necessary to establish its nature, characteristics and proper functioning.
The Customer may be held liable for any depreciation resulting from handling beyond what is necessary for such assessment.
In relation to saddles and equestrian equipment, any depreciation shall be assessed objectively and on a case-by-case basis, taking into account in particular the actual condition of the product, signs of use or any damage found.
The existence of depreciation does not generally remove the right of withdrawal where that right is legally applicable.
11.7 – Refund
Where the right of withdrawal is validly exercised, SARL GASTON MERCIER DÉVELOPPEMENT shall refund the sums due to the Customer, including delivery costs corresponding to the standard delivery method offered when the order was placed.
The refund shall be made without undue delay and no later than fourteen days from the date on which SARL GASTON MERCIER DÉVELOPPEMENT is informed of the Customer’s decision to withdraw.
For the sale of goods, SARL GASTON MERCIER DÉVELOPPEMENT may defer reimbursement until the product has been recovered or until the Customer provides evidence that it has been dispatched, whichever occurs first.
The refund shall be made using the same payment method used for the original transaction, unless the Customer expressly agrees to another method that does not result in any additional costs.
Any additional costs resulting from the Customer’s choice of a more expensive delivery method than the standard delivery method offered shall not be refunded.
ARTICLE 12 – EXCLUSION OF THE RIGHT OF WITHDRAWAL FOR CERTAIN PERSONALISED PRODUCTS
In accordance with Article L.221-28, paragraph 3 of the French Consumer Code, the right of withdrawal may not, in particular, be exercised in relation to the supply of goods made to the consumer’s specifications or clearly personalised.
This exception may apply to certain saddles or items of equipment where they are actually manufactured or altered specifically according to the Customer’s individual specifications.
To ensure that the Customer is clearly informed:
the personalised nature of the product shall be specified before the order is placed;
the main specifications selected shall appear on the quotation, order form or order summary;
where the statutory exception applies, the Customer shall be clearly informed before payment that the product does not benefit from the statutory right of withdrawal applicable to standard products.
A simple choice from a range of standard characteristics must not automatically be treated as personalisation excluding the right of withdrawal where the statutory conditions are not met.
Recommended wording for the orders concerned:
“Product made to the Customer’s specifications / clearly personalised – in accordance with Article L.221-28, paragraph 3 of the French Consumer Code, this order does not benefit from the statutory fourteen-day right of withdrawal.”
This exclusion of the right of withdrawal does not affect the statutory legal guarantee of conformity or the guarantee against hidden defects.
ARTICLE 13 – STATUTORY GUARANTEES
SARL GASTON MERCIER DÉVELOPPEMENT is bound by the statutory guarantees provided for by applicable regulations, independently of any commercial guarantee that may also be offered.
13.1 – Statutory legal guarantee of conformity
The consumer has a period of two years from delivery of the goods in which to request implementation of the statutory legal guarantee of conformity where a lack of conformity becomes apparent.
For a new product, defects appearing within twenty-four months following delivery are presumed, subject to statutory exceptions, to have existed at the time of delivery.
For second-hand goods, this presumption applies for twelve months.
Under the conditions provided by law, the consumer may obtain repair or replacement of the goods free of charge and without significant inconvenience.
The goods must be brought into conformity within a period not exceeding thirty days following the consumer’s request.
In the situations provided for by the French Consumer Code, the consumer may obtain a reduction in price or terminate the contract.
Where a product is repaired under the statutory legal guarantee of conformity, the guarantee shall benefit from the extension provided for by applicable regulations.
Where replacement occurs under circumstances giving rise to a renewal of the guarantee, the new guarantee period shall run in accordance with the applicable statutory provisions.
13.2 – Guarantee against hidden defects
The Customer also benefits from the guarantee against hidden defects provided for under Articles 1641 et seq. of the French Civil Code.
Any action based on hidden defects must be brought within the statutory period from discovery of the defect.
Where the conditions for this guarantee are satisfied, the Customer may choose between the remedies provided by law, including retaining the product with a reduction in price or returning the product in exchange for reimbursement.
13.3 – Second-hand products
The statutory guarantees also apply to second-hand products.
However, the Customer may not rely on a particular characteristic of the product as a defect where the Customer was specifically informed of that characteristic before purchase and expressly accepted it under the conditions provided for by applicable regulations.
13.4 – Mandatory statutory information box
Before final publication of these Terms and Conditions, the statutory information box required under Article D.211-2 of the French Consumer Code and its appendix must be reproduced in accordance with the official model in force.
This information box forms an integral part of these Terms and Conditions.
ARTICLE 14 – COMMERCIAL GUARANTEE AND AFTER-SALES SERVICE
Where an additional commercial guarantee is offered for a product, its conditions, duration, scope and implementation procedures shall be specified in a separate document or on the relevant product page.
A commercial guarantee shall never restrict the Customer’s rights under the statutory guarantees.
For any after-sales service request, the Customer may contact SARL GASTON MERCIER DÉVELOPPEMENT using the contact details provided in the following article.
ARTICLE 15 – CUSTOMER SERVICE AND COMPLAINTS
For any information, question, complaint or request relating to an order:
SARL GASTON MERCIER DÉVELOPPEMENT
Mas de Vinaigre
393 route du Mas de Vinaigre
12780 Saint-Léons – France
Telephone: +33 (0)5 65 47 60 98
Email: contact@gaston-mercier.com
Opening hours: 9:00 a.m. to 5:00 p.m.
In the event of a complaint, the Customer is advised to provide the order number and any information required to clearly identify the request.
ARTICLE 16 – CONSUMER MEDIATION
In accordance with the provisions of the French Consumer Code relating to the mediation of consumer disputes, the consumer Customer has the right to refer a dispute with SARL GASTON MERCIER DÉVELOPPEMENT to a consumer mediator free of charge with a view to achieving an amicable resolution.
Referral to the mediator is possible after a prior written complaint has been submitted to SARL GASTON MERCIER DÉVELOPPEMENT and this procedure has failed to resolve the dispute.
Consumer mediator: currently being appointed.
Full details of the consumer mediator responsible for SARL GASTON MERCIER DÉVELOPPEMENT shall be published on the website and incorporated into these Terms and Conditions once the mediation agreement has been finalised.
ARTICLE 17 – LIABILITY AND USE OF PRODUCTS
Products must be used in accordance with their intended purpose, care and maintenance recommendations and, where applicable, any instructions provided with the product.
Horse riding and activities involving horses inherently involve risks that cannot be eliminated solely through the use of equipment.
SARL GASTON MERCIER DÉVELOPPEMENT shall not be held liable for damage resulting from improper use of the product, clearly inappropriate maintenance or an alteration carried out by a third party and unrelated to any defect in the product.
Nothing in this article shall have the effect of excluding or limiting any liability that the law prohibits a professional from excluding or limiting, including liability under statutory guarantees or product safety legislation.
ARTICLE 18 – FORCE MAJEURE
SARL GASTON MERCIER DÉVELOPPEMENT shall not be held liable for any delay or failure to perform resulting from an event meeting the criteria for force majeure within the meaning of Article 1218 of the French Civil Code and applicable case law.
Where the impediment is only temporary, performance of the obligation shall be suspended unless the resulting delay justifies termination of the contract in accordance with the applicable provisions.
The consumer’s mandatory statutory rights shall remain applicable in all circumstances.
ARTICLE 19 – INTELLECTUAL PROPERTY
The texts, photographs, illustrations, drawings, graphics, trademarks, logos, designs, concepts, technical elements and other content appearing on the gaston-mercier.com website are protected by intellectual property laws.
Any unauthorised reproduction, representation, adaptation or use, in whole or in part, is prohibited unless otherwise permitted by law or authorised in writing in advance by the rights holder.
Use of the website for the Customer’s strictly personal purposes remains permitted within the limits provided by law.
ARTICLE 20 – PERSONAL DATA
SARL GASTON MERCIER DÉVELOPPEMENT processes the personal data necessary for the management of orders, payments, deliveries, after-sales service, complaints and the commercial relationship.
Processing may in particular be based on performance of the contract, compliance with legal obligations, the legitimate interests of the data controller or, where required by applicable regulations, the Customer’s consent.
Data may be transferred to service providers involved strictly for the purposes of these operations, including payment providers, carriers, hosting providers and technical service providers.
Under the conditions provided for by the GDPR and applicable law, the Customer has rights of access, rectification, erasure, restriction of processing, objection and, where applicable, data portability.
The Customer may also withdraw consent where processing is based on consent.
Detailed information concerning processing operations, recipients, any international transfers and retention periods is set out in the Privacy Policy available on the website.
To exercise these rights:
Email: contact@gaston-mercier.com
Post: SARL GASTON MERCIER DÉVELOPPEMENT – Mas de Vinaigre – 393 route du Mas de Vinaigre – 12780 Saint-Léons – France.
The Customer also has the right to lodge a complaint with the French Data Protection Authority (CNIL).
The rules concerning cookies and trackers are set out in the dedicated policy available on the website.
ARTICLE 21 – EVIDENCE AND ARCHIVING OF ELECTRONIC CONTRACTS
Electronic records stored under reasonably secure conditions may constitute evidence of communications, orders and payments between the parties, without depriving the Customer of the right to provide evidence to the contrary.
Where a contract concluded electronically relates to an amount equal to or greater than the statutory threshold of €120, SARL GASTON MERCIER DÉVELOPPEMENT shall retain the contract for the period required by applicable regulations and shall provide the Customer with access to it upon request.
The applicable statutory retention period is, in particular, ten years under the conditions provided for by Articles L.213-1, D.213-1 and D.213-2 of the French Consumer Code.
ARTICLE 22 – GOVERNING LAW AND DISPUTES
These Terms and Conditions are governed by French law.
Where a Customer resides in another country benefiting from mandatory consumer protection rules, the choice of French law shall not have the effect of depriving the Customer of any mandatory protections to which they are entitled under the applicable rules.
In the event of a dispute, the Customer is invited to contact SARL GASTON MERCIER DÉVELOPPEMENT beforehand in order to seek an amicable solution.
Where the relevant conditions are met, the Customer may subsequently refer the matter to the consumer mediator referred to in Article 16.
If no amicable settlement is reached, the competent courts shall be determined in accordance with the statutory rules applicable to consumers.
Nothing in these Terms and Conditions is intended to impose on a consumer the exclusive jurisdiction of any court other than the court or courts that the consumer is legally entitled to bring proceedings before.
ARTICLE 23 – LANGUAGE OF THE CONTRACT
These Terms and Conditions are drawn up in French.
Where a translation is provided, the French-language version shall constitute the authoritative version, subject to any mandatory provisions that may apply to the Customer.
APPENDIX – MODEL WITHDRAWAL FORM
To be used only if you wish to withdraw from a contract that legally benefits from the right of withdrawal.
To:
SARL GASTON MERCIER DÉVELOPPEMENT
Mas de Vinaigre
393 route du Mas de Vinaigre
12780 Saint-Léons
France
Email: contact@gaston-mercier.com
I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale for the following goods:
Product concerned:
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Order number:
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Ordered on:
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Received on:
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Name of consumer(s):
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Address of consumer(s):
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Email address:
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Date:
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Signature of consumer(s)
(only if this form is submitted on paper)
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(*) Delete as appropriate.